Browse Catalog Should display all categories assigned in Catalog Hierarchy

Requirement - 

When the customer clicks on his Office Supplies catalog in Shop > Browse Catalog > Office Supplies (for Requisitions), the customer is provided only the items with a BPA. The customer is not seeing the items that are not associated with a BPA, but is expecting to see them listed there.

For Office Supplies catalog I have uploaded 50-60 categories, so when I click on Office catalog on Requisition form it should list all 50-60 categories not just categories which are BPA associated.

When customer checked, Include all master items then Catalog still results only categories from approved BPA. I want all categories from Catalog Hierarchy where I attached 25 item categories.

Solution - 

When the item count profile is on, which is the case for you see (1) next to the category name, then we only show categories for which items from PIM can be retrieved.
If the category count is zero (0), then the top level category and its children will not be displayed.

Based on the content zone attached, there is no restriction for category or agreement.

So, Here are other things to be verified regarding the items:

• There must be master items defined in PIM for the other categories; the search does not show categories without items.
• The master items in PIM must: be set as purchased/purchasable, have standard item type, have a list price, have a purchasing category, be assigned to an inventory organization
• The user's preference should have a deliver-to location that points to the deliver-to organization in which the items are assigned

If the deliver-to location is global, then check that the requisitioning BU definition has a default deliver-to organization in which the items are assigned

If, on the other hand, the customer does not want to use PIM; then the categories will show as long as there are BPA items, smart forms, punchout, informational catalogs associated with the categories.